Privacy Policy

Introduction

Welcome to IndiaTax.AI. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform. By using IndiaTax.AI, you agree to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our services:

• • Personal Information: Name, email address, phone number, and other contact details you provide during registration or communication.
• • Tax Data: Financial information, income details, deductions, tax forms, and related documents necessary for preparing and filing your Income Tax returns.
• • Usage Information: Data about how you interact with our platform, including page visits, features used, and interaction patterns.
• • Technical Information: IP address, browser type, device information, operating system, and other technical identifiers.
• • Communication Data: Messages, queries, and feedback you share with us through our platform or support channels.

How We Use Your Information

IndiaTax.AI uses your information for the following purposes:

• • Tax Return Preparation: To prepare, review, and file your Income Tax returns accurately and in compliance with applicable laws.
• • Service Delivery: To provide you with access to our platform, features, and support services.
• • Alerts and Notifications: To send you important alerts, reminders, compliance notifications, and updates related to tax deadlines and regulatory changes.
• • Platform Improvement: To analyze usage patterns, improve our services, develop new features, and enhance user experience.
• • Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• • Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

Use of Public Large Language Models (LLMs)

IndiaTax.AI leverages advanced AI technology to enhance your experience:

• • Conversational AI: We use a public Large Language Model (LLM) to enable natural conversations and answer your tax-related queries.
• • Anonymous Context: When you interact with our AI assistant, anonymous user tax context may be sent to the LLM solely for the purpose of answering your specific queries.
• • Data Minimization: We minimize the data sent to external LLMs and ensure that only necessary, anonymized information is shared.
• • No Storage by LLM: The public LLM providers we use are instructed not to store or retain conversation data, though we cannot guarantee their compliance.

Data Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• • Encryption: Your data is encrypted in transit and at rest using industry-standard encryption protocols.
• • Access Controls: Access to user data is restricted to authorized systems, personnel, and workflows on a need-to-know basis.
• • Secure Storage: Data is stored securely on protected servers with regular security audits and monitoring.
• • Authentication: We use secure authentication mechanisms to ensure only authorized users can access their accounts.
• • Regular Updates: Our security systems and protocols are regularly reviewed and updated to address emerging threats.

While we implement robust security measures, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

Data Protection Commitments

IndiaTax.AI is committed to protecting your privacy through the following practices:

• • Purpose Limitation: Your data is stored securely and used only for the purposes explicitly stated in this policy.
• • No Selling of Data: We do not sell, rent, or trade your personal tax data to third parties for any purpose.
• • No Advertising Use: Your personal tax data is never used for advertising, marketing to third parties, or promotional purposes without your explicit consent.
• • Restricted Access: Access to your data is restricted to authorized systems and workflows necessary to provide our services.
• • Transparency: We are transparent about our data practices and committed to keeping you informed about how your information is handled.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

• • Active Accounts: We retain your data while your account is active and you continue to use our services.
• • Legal Requirements: We may retain certain data to comply with legal obligations, resolve disputes, and enforce our agreements.
• • Tax Records: Tax-related data may be retained for the period required by applicable tax laws and regulations.
• • Account Closure: Upon account closure or deletion request, we will delete or anonymize your data within a reasonable timeframe, subject to legal requirements.

Third-Party Services

IndiaTax.AI may use third-party service providers to help deliver and improve our services:

• • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support.
• • Contractual Obligations: All third-party service providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide their services to us.
• • Government Authorities: We may disclose your information to government authorities, tax agencies, or regulatory bodies as required by law or in response to valid legal requests.
• • No Marketing Sharing: We do not share your personal data with third parties for their direct marketing purposes.

User Rights & Choices

You have the following rights regarding your personal information:

• • Right to Access: You may request access to the personal data we hold about you.
• • Right to Correction: You may request correction of inaccurate or incomplete personal information.
• • Right to Deletion: You may request deletion of your stored data, subject to legal and regulatory requirements.
• • Right to Data Portability: You may request a copy of your data in a structured, commonly used format.
• • Right to Withdraw Consent: Where we process your data based on consent, you have the right to withdraw that consent at any time.
• • Right to Object: You may object to certain types of processing of your personal information.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• • Essential Cookies: Required for the platform to function properly, including authentication and security.
• • Analytics Cookies: Help us understand how users interact with our platform to improve services.
• • Preference Cookies: Remember your settings and preferences for a personalized experience.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

Children's Privacy

IndiaTax.AI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• • Updating the "Last Updated" date at the top of this policy
• • Sending you an email notification (if you have provided us with your email address)
• • Displaying a prominent notice on our platform

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns and will respond to your inquiries promptly.